Refund Policy

Capybara Ninja Inc. ("Company," "we," "us," or "our") operates Capy Studio at capystudio.art. This Refund Policy explains your options when a purchase does not meet expectations.

1. General Policy — No Refunds

All sales of digital portraits through Capy Studio are final. Because every portrait is a unique, made-to-order digital artwork crafted from your uploaded photo, we do not offer refunds for reasons such as style preference, creative direction, or change of mind.

2. Exception — Non-Portrait Results

We stand behind the quality of our service. If the generated result is clearly random, abstract noise, or does not resemble a portrait of the person or pet you uploaded — in other words, the output is fundamentally broken and not a recognizable portrait — you may request a refund within fourteen (14) calendar days of the original purchase date.

To qualify for this exception, the result must clearly fail to depict the uploaded subject. Subjective dissatisfaction with artistic style, color palette, background, composition, or likeness accuracy does not qualify.

3. How to Request a Refund

If you believe your result qualifies under the exception above, please follow these steps:

• Send an email to team@capystudio.art with the subject line "Refund Request."
• Include your order ID, the email address used for the purchase (if applicable), and the approximate date of the transaction.
• Attach or describe the result you received so we can review it.

You can also reach us through our Support page.

4. Refund Processing

Once we receive your refund request, here is what to expect:

• Acknowledgment: We will confirm receipt of your request within one (1) business day.
• Review: Our team will review the generated result against your uploaded photo. This review is completed within three to five (3-5) business days.
• Decision: If the result clearly does not resemble a portrait of your uploaded subject, a full refund will be issued to your original payment method via our payment processor. Depending on your bank or card issuer, it may take an additional five to ten (5-10) business days for the refund to appear on your statement.
• Confirmation: You will receive an email confirmation when the refund has been initiated (if an email address is on file).

5. Non-Refundable Scenarios

The following scenarios are not eligible for refunds:

• Dissatisfaction with artistic style, composition, color palette, or creative direction.
• Minor differences in likeness or facial features.
• Preference for a different vibe, background, or framing.
• Change of mind after purchase.
• Low-quality uploads that result in lower-quality portraits (blurry, heavily filtered, or poorly lit source photos).

6. Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us directly, we may be unable to process a separate refund. We encourage you to reach out to our team first, as we can typically resolve issues more quickly than the chargeback process.

7. Retry Offer

In some cases, we may offer to retry your portrait at no additional cost before processing a refund. If the issue is related to a clearly broken result, a second attempt with adjusted parameters may produce a proper portrait. This option is entirely voluntary.

8. Currency and Fees

Refunds are issued in the original currency of the transaction (U.S. dollars). If your bank applies currency conversion fees on the original purchase, those fees are outside our control and may not be refunded by your financial institution. Capybara Ninja Inc. is not responsible for any exchange rate differences or third-party fees.

9. Contact Us

If you have questions about this Refund Policy or need help with a refund request, please do not hesitate to reach out:

• Email: team@capystudio.art
• Support: Visit our Support page
• Company: Capybara Ninja Inc.

This refund policy is provided as a template and does not constitute legal advice. We recommend consulting with a qualified attorney to ensure compliance with consumer protection laws in your jurisdiction.