Refund & Exchange Policy

Capybara Ninja Inc. ("Company," "we," "us," or "our") operates Capy Studio at capystudio.art. This policy explains our no-refund stance and the limited exchange option available when a result does not meet expectations.

1. All Sales Are Final — No Refunds

All purchases of digital portraits, upgrades, and add-ons through Capy Studio are final and non-refundable. Because every portrait is a unique, made-to-order digital artwork crafted from your uploaded photo, we do not issue monetary refunds under any circumstances, including but not limited to style preference, creative direction, likeness accuracy, or change of mind.

2. Exchange — Non-Portrait Results Only

We stand behind the quality of our service. If the painted result is clearly random, abstract noise, or does not resemble a portrait of the person or pet you uploaded — in other words, the output is fundamentally broken and not a recognizable portrait — you may request a free exchange (a new portrait generated at no additional cost) within fourteen (14) calendar days of the original purchase date.

To qualify for an exchange, the result must clearly fail to depict the uploaded subject. Subjective dissatisfaction with artistic style, color palette, background, composition, or likeness accuracy does not qualify. Exchanges are provided as a replacement portrait only — no monetary refund will be issued.

3. How to Request an Exchange

If you believe your result qualifies under the exception above, please follow these steps:

• Send an email to team@capystudio.art with the subject line "Exchange Request."
• Include your order ID, the email address used for the purchase (if applicable), and the approximate date of the transaction.
• Attach or describe the result you received so we can review it.

You can also reach us through our Support page.

4. Exchange Processing

Once we receive your exchange request, here is what to expect:

• Acknowledgment: We will confirm receipt of your request within one (1) business day.
• Review: Our team will review the painted result against your uploaded photo. This review is completed within three to five (3-5) business days.
• Decision: If the result clearly does not resemble a portrait of your uploaded subject, we will generate a new portrait for you at no additional cost using adjusted parameters.
• Delivery: You will receive the replacement portrait via email with new download links.

5. Scenarios Not Eligible for Exchange

The following scenarios are not eligible for exchanges:

• Dissatisfaction with artistic style, composition, color palette, or creative direction.
• Minor differences in likeness or facial features.
• Preference for a different vibe, background, or framing.
• Change of mind after purchase.
• Low-quality uploads that result in lower-quality portraits (blurry, heavily filtered, or poorly lit source photos).

6. Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us directly, we may be unable to process an exchange. We encourage you to reach out to our team first, as we can typically resolve issues more quickly than the chargeback process.

7. Contact Us

If you have questions about this policy or need help with an exchange request, please do not hesitate to reach out:

• Email: team@capystudio.art
• Support: Visit our Support page
• Company: Capybara Ninja Inc.

This policy is provided as a template and does not constitute legal advice. We recommend consulting with a qualified attorney to ensure compliance with consumer protection laws in your jurisdiction.